Privacy Policy

Last Updated: January 2026

Sprout Herbal (“Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains in detail how your data is collected, processed, used, stored, transferred, and protected when you visit or make a purchase at sproutherbal.com (“website”).

This Policy applies to all users, customers, visitors, and anyone accessing the website from any location worldwide.

By using our website, you consent to the data practices described in this Privacy Policy.

1. Who We Are

Sprout Herbal is an international herbal wellness brand specializing in raw herbs, powders, and handmade botanical formulations.

Our operations include sourcing rare herbs from multiple countries and preparing them in controlled environments at our primary herbal handling and shipping center located in India.

We operate legally, transparently, and ethically. This Privacy Policy governs how we protect your data throughout all interactions with our website.

2. Information We Collect

We may collect the following categories of information. The methods, extent, and reasons for collection are described below.

2.1 Personal Identification Information

Collected when you create an account, place an order, or contact support. This may include:

Full name
Email address
Phone number
Billing address
Shipping address
Country and postal code

This information is essential for order fulfillment, delivery, and communication.

2.2 Order And Transaction Information

When you place an order, we collect:

Products purchased
Order ID
Payment reference numbers
Payment status
Delivery instructions
Transaction history
Tracking details

Important: We NEVER store or view your complete credit/debit card details. All payments are securely processed through trusted payment gateways (Stripe, Razorpay, PayPal, etc.).

2.3 Automatically Collected Data (Cookies & Analytics)

When you browse our website, certain information is automatically collected through cookies, pixels, and analytics tools. This includes:

IP address
Browser type and version
Device details
Operating system
Time spent on pages
Click behavior and scroll patterns
Referring website or ad
General geographic location (city/country)

This data helps us improve website performance, optimize content, detect fraud, and personalize the user experience.

2.4 Communication Data

If you interact with us through email, chat, forms, or support channels, we collect the content of those communications. This includes:

Customer support messages
Feedback submissions
Survey responses
Inquiry details

We store this information to provide accurate support and improve our services.

2.5 Social Media Interactions

If you choose to interact with Sprout Herbal via social platforms (Instagram, Facebook, YouTube, etc.):

Your public profile information
Engagement behavior
Messages sent to our official pages

may be collected in accordance with the platform’s privacy rules.

3. How We Use Your Information

We use your data for the following purposes:

3.1 Order Fulfillment And Delivery

To:

Process payments
Prepare products
Pack and ship orders
Send order confirmation and invoices
Provide tracking updates
Communicate regarding delivery issues

Without this data, we cannot complete purchases.

3.2 Customer Support And Communication

We use your information to:

Respond to your questions
Resolve order issues
Provide instructions and assistance
Verify your identity when necessary

3.3 Business Operation And Website Improvement

To improve functionality, performance, and user experience, including:

Enhancing website navigation
Identifying technical issues
Analyzing website traffic
Conducting quality assessments
Testing design changes

3.4 Personalization

To tailor your shopping experience:

Customized product recommendations
Recently viewed items
Personalized content
Region-specific offerings

3.5 Marketing And Promotional Communication

With your consent, we may send:

Email newsletters
Discounts and offers
Product launches
Restock alerts
Educational herbal content

You can opt out of marketing communication at any time by clicking “unsubscribe” or contacting customer support.

3.6 Legal, Security, And Compliance Purposes

We may process your information to:

Comply with taxes, audits, and accounting
Prevent fraud or unauthorized activities
Cooperate with law enforcement (if required)
Enforce our Terms & Conditions

We only share information with authorities when legally compelled.

4. Legal Basis For Processing (GDPR Compliance)

For EU and UK residents, we process personal data on the following legal bases:

Consent – marketing, cookies
Contractual necessity – order fulfillment
Legitimate interest – fraud prevention, analytics, business improvement
Legal obligation – tax reporting, regulatory compliance

5. Cookies And Tracking Technologies

Sprout Herbal uses cookies to:

Maintain login sessions
Track cart items
Analyze website performance
Improve user experience
Enhance security
Offer personalized content

Types of cookies used:

Essential cookies – required for website operation
Functional cookies – remember preferences
Analytical cookies – understand usage patterns
Advertising cookies – retarget ads (used responsibly)

You may disable cookies through browser settings, but some features may stop working.

6. How We Share Your Information

We do not sell or rent your personal information. We may share limited data with:

6.1 Payment Gateways

For transaction processing and fraud detection.

6.2 Shipping Partners

To deliver your order to the correct destination.

6.3 Analytics Providers

To improve site performance (e.g., Google Analytics).

6.4 Customer Support Tools

For helpdesk and communication.

6.5 Legal Authorities

Only when required by law or regulation. All third parties are required to maintain confidentiality and comply with data protection standards.

7. Data Security

We maintain strict safety protocols to protect your information:

SSL encryption
Secured servers
Restricted internal access
Routine security audits
Firewall & malware protection
Data minimization principles

Although we use industry-standard measures, no digital transmission is 100% secure.

8. International Data Transfers

Because Sprout Herbal serves customers worldwide, your information may be transferred to:

Our operations center in India
International shipping and logistics partners
Cloud hosting services worldwide

We ensure all transfers follow applicable data protection regulations (GDPR, CCPA, PDPB).

9. Data Retention

We retain data only as long as necessary:

Order records: up to 7 years for legal compliance
Customer accounts: until deletion request
Communication logs: as needed for support
Analytics data: typically 12–36 months

You may request deletion where legally allowed.

10. Your Rights

Depending on your region, you may have rights to:

Access your personal data
Update or correct inaccuracies
Request deletion
Restrict processing
Withdraw consent
Object to processing for marketing
Request data portability
File complaints with regulatory authorities

To exercise these rights, contact:

support@sproutherbal.com

11. Children’s Privacy

Sprout Herbal does not knowingly collect personal data from individuals under age 16. If such information is discovered, we will remove it promptly.

12. External Website Links

Our website may link to third-party websites or content. We are not responsible for:

Their privacy practices
Security standards
Content accuracy
Data handling policies

We recommend reviewing their respective privacy policies.

13. Updates To This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Operational changes
Legal requirements
Security improvements
New features

When updated, the “Last Updated” date will change. Continued use of the website means acceptance of updates.

14. Contact Information

For privacy concerns, data access requests, or questions about this Policy, contact us:

Email: support@sproutherbal.com

We respond within 24–48 hours.