Refund & Return Policy

Last Updated: February 2026

At Sprout Herbal, we value your trust and strive to deliver pure, carefully handled herbal products in their natural form. Because our herbs, powders, and handmade tablets are prepared in small batches, we maintain a clear and transparent policy to ensure product quality, hygiene, and safety for all customers.

This policy applies to all orders placed through sproutherbal.com and works in conjunction with our 15-Day Money-Back Guarantee.

1. General Return Principles & Billing Identifiers

For safety, consumer protection, and hygiene reasons, consumable herbal products cannot be restocked or resold once opened or dispatched.

• Billing Statement Identifier: All charges processed through our website will appear on your bank or credit card statement under the descriptor SPROUTHERB or SPROUTHERBAL.
• Opened or Used Products: Cannot be returned due to personal preference, tastes, or varying natural sensory characteristics (color, aroma, texture).
• Discretionary Coverage: Eligible purchases are covered under our 15-Day Money-Back Guarantee, subject to specific terms, single-item eligibility, and evaluation by our Customer Support team to prevent fraud or abuse.

2. Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or containing an incorrect item, please notify us within 72 hours of carrier-confirmed delivery.

Requirements for Review:

• Contact support@sproutherbal.com with your Order Number.
• Provide clear photos or video showing the outer package, shipping label, and damaged/incorrect item.

Once verified by our Quality Assurance team, Sprout Herbal will determine the most appropriate resolution, which may include a replacement sent at no extra charge, store credit, or a product refund. You do not need to return the item unless explicitly instructed by our team.

3. 15-Day Money-Back Guarantee Overview

First-time purchases of select single products may qualify under our 15-Day Money-Back Guarantee.

• Requests must be submitted within 15 calendar days of carrier-confirmed delivery.
• Outbound International Shipping Fees: Non-refundable in all cases (including orders that originally qualified for promotional Free Shipping).
• Exclusions: Multi-product kits, protocol bundles, wholesale orders, and repeat purchases are strictly excluded from automated guarantee claims and are evaluated case-by-case at Sprout Herbal’s sole discretion.

For full details on eligibility and procedures, please review our dedicated 15-Day Money-Back Guarantee page.

4. Lost Packages & Transit Issues

A package is considered lost if the shipping carrier officially confirms non-delivery or if tracking updates cease for more than 21 business days during international transit.

If official carrier loss is confirmed:

• We will dispatch a free replacement order, OR
• Issue store credit or a product refund.

Note: Carrier delivery confirmation (showing “Delivered” to the address provided at checkout) serves as binding proof of fulfillment for payment authorization purposes.

5. Address Errors & Failed Delivery Attempts

Customers are responsible for entering an accurate and complete shipping address at checkout.

• If a package is returned to our facility due to an incomplete/incorrect address, recipient absence, or uncollected delivery attempts, the customer may request reshipment upon paying the applicable re-shipping courier charges.
• If the customer requests a cancellation instead of reshipment, any approved refund or store credit will be issued minus all actual outbound shipping costs incurred by Sprout Herbal.

6. International Customs, Import Duties & Rejections

Herbal supplement regulations vary by country. Customers are considered the legal importer of record and are responsible for complying with local import laws, paying required duties/taxes, and responding to customs inquiries.

• Delays: Customs inspections or processing delays are outside Sprout Herbal’s control and do not qualify for an immediate refund.
• Rejected or Returned Shipments: If a shipment is rejected by customs and returned to our facility, store credit or refund consideration will only take place once the package is physically received back in sound condition, less outbound shipping fees, return shipping fees, and customs administrative charges incurred (usually range between $49 to $69).
• Destroyed Packages: If local customs authorities destroy or dispose of a parcel due to non-compliance, failure to pay local duties, or prohibited status, a refund cannot be issued.

7. Order Cancellation Policy

To ensure fast international shipping, orders enter processing quickly after placement.

• Orders may only be canceled before processing or fulfillment has begun.
• Once an order has been packed, assigned a carrier tracking number, or dispatched, it cannot be canceled, recalled, or intercepted.
• To request a cancellation before dispatch, email support@sproutherbal.com immediately with the subject line “URGENT: Order Cancellation – [Order Number]”.

8. Non-Returnable Items

To maintain compliance with international health and safety standards, the following items are strictly non-returnable once opened or unsealed:

• Opened herbal powders, roots, barks, or capsules
• Liquid tinctures with broken security seals
• Products damaged due to improper storage (exposure to heat, moisture, or direct sunlight) after delivery
• Wholesale, bulk, or commercial reseller orders

9. Refund Processing

Approved refunds are issued to the original payment method used at checkout within 5-10 business days, depending on your financial institution’s processing times. Alternatively, customers may request store credit for faster resolution.

10. Contact Information

For questions regarding this policy or to open a claim, please contact our support desk:

• Email: support@sproutherbal.com
• Official Website: sproutherbal.com