Shipping Policy

Last Updated: February 2026

This Shipping Policy (“Policy”) governs the shipment, delivery, handling, and transportation of all products purchased from sproutherbal.com (“Website”). By placing an order, you agree to the terms outlined below. This policy works in direct conjunction with our Refund & Return Policy and 15-Day Money-Back Guarantee.

1. Primary Shipping Location

All orders are processed, prepared, packaged, and shipped exclusively from our primary operations and herbal handling center located in India.

Though Sprout Herbal maintains brand operations globally, all global shipments dispatch from India due to:

• Ideal climatic conditions for herb storage and preparation
• Controlled environment facilities
• Access to fresh harvest cycles
• Proximity to rare herb-growing regions

2. Order Processing Time

Please allow 24-72 business hours for order processing prior to dispatch. Processing includes:

• Quality verification
• Batch selection
• Hand processing (where applicable)
• Packaging and sterilization
• Dispatch preparation

Note: Processing time excludes weekends and national holidays in India. During high-volume periods, processing times may extend slightly.

3. Shipping Methods & Estimated Delivery Times

We ship internationally to most countries using major international courier and postal services.

• Domestic Deliveries (India): 2–5 business days
• International Deliveries: 7–28 business days (depending on destination country, customs clearance, and local postal operations)

Estimated timelines are operational targets and are not guaranteed. Sprout Herbal has no direct control over foreign customs clearance or local courier speed once parcels leave India.

4. Tracking Information

Once your order has dispatched from our facility:

• A tracking number will be sent via email to the address provided at checkout.
• Tracking numbers may take 24–72 hours to show active updates on international carrier networks.
• Carrier delivery confirmation (showing “Delivered” to the address provided at checkout) serves as binding proof of fulfillment.

5. Shipping Fees & Non-Refundability

Shipping fees are calculated at checkout based on destination, package weight, dimensions, and courier availability.

• Non-Refundable: Original outbound shipping charges are strictly non-refundable under all circumstances once dispatch has occurred.
• Qualifying Free Shipping Orders: For orders qualifying for Free Shipping over $200, Sprout Herbal covers the full courier fee on your behalf. If an approved refund or credit is issued under our 15-Day Money-Back Guarantee, the actual outbound courier cost incurred by Sprout Herbal (USD $49–$69) will be deducted from the refund amount.

6. Risk of Loss & Order Protection

Title and risk of loss pass to the buyer upon carrier pickup. However, to ensure a reliable shopping experience, Sprout Herbal provides direct merchant assistance for qualifying transit issues:

• Damaged or Incorrect Items: If an item arrives physically damaged, leaking, or incorrect, notify us within 72 hours of delivery with clear photo/video proof at support@sproutherbal.com for replacement or credit under our Refund & Return Policy.*

• Carrier Confirmed Loss: If a parcel is officially confirmed as lost in transit by the carrier (or tracking updates cease for more than 21 business days), Sprout Herbal will dispatch a replacement or issue store credit/refund.

7. Customs, Import Duties & Import Restrictions

International orders may be subject to import duties, local taxes, VAT, or regulatory inspections imposed by the destination country.

Customer Responsibilities:

• Paying any local customs duties or import taxes required upon entry.
• Ensuring herbal supplements may legally be imported into your destination country.
• Responding to local customs requests or documentation queries.

Sprout Herbal is not liable for packages delayed, rejected, seized, or destroyed by local customs authorities due to non-compliance or failure to pay local duties. Original shipping charges remain non-refundable in all customs-related cases.

8. Address Accuracy & Failed Delivery Attempts

Customers are responsible for providing an accurate, complete, and deliverable address at checkout.

• Incorrect Address: If a package is returned to us due to an incorrect address, recipient absence, or uncollected delivery attempts, the customer may request reshipment by paying the applicable re-shipping courier charges.
• Uncollected Parcels: Unclaimed or refused parcels returned to India will have applicable return shipping and administrative fees deducted from any eligible store credit.

9. Delays Beyond Our Control

Sprout Herbal is not liable for international transit delays caused by:

• Customs inspections and border clearance
• Severe weather conditions or natural disasters
• Airline/freight disruptions
• Local postal labor strikes or government restrictions

Transit delays alone do not constitute grounds for immediate order cancellation or refund while the package is actively in transit.

10. Multi-Item Orders & Split Shipments

Depending on stock availability and product formatting, multi-item orders may occasionally be split into multiple packages. You will receive individual tracking numbers for each dispatched parcel at no additional charge.

11. Failed Delivery / Pickup Notices

If an international courier attempts delivery while you are unavailable:

• The courier may leave a notice or hold the package at a local postal hub/depot.
• It is the customer’s responsibility to follow up with the tracking number provided and schedule redelivery or pickup within the carrier’s specified timeframe.

12. Pre-Dispatch Order Cancellations

• Customer Cancellations: Orders may only be canceled before processing or fulfillment has begun. Once assigned a tracking number or packed for dispatch, cancellations are not possible.
• Merchant Cancellations: Sprout Herbal reserves the right to cancel any order prior to dispatch due to fraud flags, restricted delivery zones, or inventory shortages. If Sprout Herbal cancels an order prior to dispatch, a 100% full refund will be issued to your original payment method.

13. Changes To This Policy

Sprout Herbal reserves the right to update this Shipping Policy at any time. Any changes take effect immediately upon posting to sproutherbal.com. Continued use of our website or services constitutes acceptance of the published terms.

14. Contact Information

For tracking assistance or shipping inquiries, please contact our support team:

• Email: support@sproutherbal.com
• Official Website: sproutherbal.com