Shipping Policy

Last Updated: January 2026

This Shipping Policy (“Policy”) governs the shipment, delivery, handling, and transportation of all products purchased from sproutherbal.com (“Website”). By placing an order, you agree to the terms outlined below. If you do not agree with this Policy, do not purchase or use our products.

1. Primary Shipping Location

All orders are processed, prepared, packaged, and shipped exclusively from our primary operations and herbal handling center located in India.

Though Sprout Herbal maintains shop locations in multiple countries, all global shipments dispatch from India due to:

Ideal climatic conditions for herb storage and preparation
Controlled environment facilities
Access to fresh harvest cycles
Proximity to rare herb-growing regions

2. Order Processing Time

Please allow 24–72 business hours for order processing, which includes:

Quality verification
Batch selection
Hand processing (if applicable)
Packaging and sterilization
Dispatch preparation

Processing time excludes weekends and national holidays in India.

During high-volume periods, delays may occur without notice.

3. Shipping Methods & Estimated Delivery Times

We ship internationally to most countries using major postal and courier services.

Domestic Deliveries

Estimated Delivery: 2–5 business days

International Deliveries

Estimated Delivery: 7–28 business days depending on destination, customs clearance, and local postal operations.

Delivery times may vary for:

These are estimated timelines and NOT guaranteed.

Sprout Herbal has no control over transit delays once parcels leave India.

4. Tracking Information

Once your order has been shipped:

A tracking number will be provided via email
Tracking may take 24–72 hours to update
Tracking reliability depends on the destination country’s courier system

Some countries offer limited or partial tracking.

5. Shipping Fees

Shipping fees are calculated at checkout based on:

Destination
Package weight
Package dimensions
Courier availability

Shipping fee is non-refundable under all circumstances, including delayed or returned shipments.

6. Risk Of Loss Of Loss & Title Transfer

All purchases from this Website are made pursuant to a shipment contract.

This means:

Risk of loss
Risk of damage
Risk of customs seizure
Risk of non-delivery

Transfers to you immediately when the package is handed to the carrier.

Sprout Herbal is not responsible for:

Loss by courier
Damage in transit
Misdelivery
Stolen parcels
Customs rejections

You must file all claims directly with the carrier.

7. Customs, Duties & import Restrictions

International orders may be subject to import duties, customs fees, VAT, or regulatory inspections imposed by your country.

YOU are solely responsible for:

Paying customs duties and local taxes
Understanding your country’s herbal import laws
Ensuring herbs are permitted in your region
Completing customs verification
Responding to customs communication

Sprout Herbal is not liable for:

Packages seized by customs
Packages returned due to local restrictions
Inspection delays
Additional customs fees
Denied entry of herbal items

Orders will not be refunded under these circumstances.

8. Address Accuracy & Non-Delivery

Customers are responsible for providing a complete, correct, and deliverable address.

Sprout Herbal is not responsible for:

Incorrect addresses
Missing information
Invalid postal codes
Unresponsive recipients
Delivery failures due to user error

If a parcel is returned due to an address issue:

The customer must pay for reshipment
Original shipping charges are non-refundable

Returned parcels may take 30–90 days depending on the destination country.

9. Delayes Beyond Our Control

Sprout Herbal is not liable for delays caused by:

Customs clearance
International transit delays
Natural disasters
Political unrest
Airline issues
Health emergencies
High-volume seasons
Courier limitations
Government restrictions

These delays do not qualify for refunds or cancellations.

10. Multi-Items Order & Split Shipment

Depending on availability and product type, orders may be:

Shipped in multiple packages
Dispatched at different times

Tracking numbers will be provided for each shipment.

11. Temperature-Sensitive Or Perishable Items

Some herbal preparations may be temperature-sensitive.

Because of this:

They may only be shipped on specific weekdays
Transit times may vary
Availability may be restricted in certain climates

In cases of extreme weather, we may delay dispatch to protect product integrity.

Sprout Herbal is not liable for spoilage due to transit delays.

12. Failed Delivery Attempts

If a courier attempts delivery and you are unavailable:

The courier may try again
The parcel may be held at a pickup point
The parcel may be returned to us

It is your responsibility to track and claim your parcel.

Unclaimed parcels will not be refunded.

13. Lost, Damaged, Or Stolen Packages

Once a parcel enters the courier system, Sprout Herbal cannot control or guarantee their handling procedures.

If a package is lost or stolen:

File the claim with the courier
Provide tracking evidence
Contact local delivery authorities

Sprout Herbal will help customers track their packages.

14. No Shipping Guarantee to Restricted Countries

We do not guarantee shipping to countries with strict herbal regulations.

Orders may be cancelled and amount to be refunded if:

The destination is legally restricted
Courier service is unavailable
Political instability prevents safe transport

We reserve the right to refuse any order at our discretion.

15. Shipping Confirmation Does Not Equal To Order Acceptance

A shipping or order confirmation email does not guarantee:

Product availability
Legal importation
Final acceptance of order

Sprout Herbal may cancel any order at any time due to:

Fraud suspicion
Payment issues
Legal restrictions
Inventory shortages

Refunds for cancelled orders depend on the circumstances and may exclude processing fees.

16. Changes To This Shipping Policy

Sprout Herbal reserves the right to modify, update, or revise this Shipping Policy at any time.

Changes will take effect immediately upon posting on this page.

Continued use of the Website after these changes constitutes acceptance of the modified Policy.

17. Contact Information

For questions regarding shipping, contact:

Email: support@sproutherbal.com