15-Day Money-Back Guarantee

Last Updated: February 2026

At Sprout Herbal, your confidence matters to us. We understand that purchasing herbal wellness products online is an important decision, and we want every customer to feel comfortable placing their first order.

That is why eligible purchases made through our official website are backed by our 15-Day Money-Back Guarantee.

Our guarantee reflects our commitment to quality, transparency, and customer satisfaction while ensuring our policies remain fair for both our customers and our business. Please note that not all orders are automatically eligible. Due to previous fraudulent activities and abuse, multi-product kits, bundles, and select orders are evaluated case-by-case, and Sprout Herbal reserves the sole right and discretion to determine order eligibility for this guarantee. Every refund request is reviewed individually by our Customer Support team, and we always strive to reach a fair resolution whenever possible.

International Shipping Costs

Sprout Herbal ships directly from our fulfillment facilities in India to customers around the world using trusted international courier partners.

International shipping involves transportation, customs documentation, export handling, insurance, and courier charges that are paid immediately once an order is dispatched. Because these costs are paid directly to third-party carriers, they cannot be recovered by Sprout Herbal.

For this reason, original outbound international shipping charges are non-refundable.

Our standard outbound shipping cost generally ranges between USD $49 and USD $69, depending on the destination country, package weight, and courier service selected.

Free Shipping Orders

We proudly offer Free Shipping on qualifying orders over USD $200.

While you do not pay shipping at checkout for these qualifying orders, Sprout Herbal still pays the full international courier cost on your behalf.

If an approved refund is issued under this guarantee, the original outbound shipping cost incurred by Sprout Herbal will be deducted from the refund amount, even if your order originally qualified for free shipping.

This policy ensures our promotional shipping offers remain sustainable while allowing us to continue providing premium international delivery services to customers worldwide.

Eligible Refund Requests

To qualify under our 15-Day Money-Back Guarantee, you must contact our Customer Support team within 15 calendar days of the confirmed delivery date shown by the shipping carrier.

Refund requests may be evaluated and approved under the following circumstances:

1. Unopened Product

You ordered the incorrect product, changed your mind before using it, or no longer wish to keep your purchase. To qualify:

• The product must remain completely unopened.
• The original factory security seal must be fully intact.
• The product must not have been used, sampled, altered, or damaged after delivery.

For hygiene, quality assurance, and consumer safety reasons, we cannot accept opened consumable herbal products under this category.

2. Packaging or Manufacturing Concerns

If you notice a significant packaging or manufacturing concern before opening the product, please contact us immediately. Examples include:

• Cracked or damaged container
• Broken safety seal
• Major labeling or packaging error
• Visible product contamination
• Incorrect product received

Please include clear photographs or videos when submitting your request.

3. First-Time Purchase Guarantee

We understand that trying a new herbal product for the first time can feel uncertain. As a gesture of confidence in our products, first-time customers purchasing a single product may request a refund if they feel the product was not the right fit for their needs.

This goodwill guarantee is subject to review and discretion by our Customer Support team and is strictly limited to:

• One single product only (multi-product kits and bundles are excluded)
• One customer account
• One household
• One delivery address

Sprout Herbal reserves the right to decline requests where there is evidence of repeated use of the guarantee, fraud, or policy abuse. Please note that this guarantee is intended to provide confidence in your first purchase and should not be interpreted as a guarantee of specific health outcomes or therapeutic results.

Our Eco-Friendly No-Return Process

To reduce unnecessary international shipping, lower environmental impact, and save our customers the expense of overseas return postage, Sprout Herbal operates a No-Return Refund Policy for many approved claims.

If your refund request is approved under this policy, you will generally not be required to return the product to India. Instead, once your claim has been verified, we may ask you to responsibly dispose of the product or keep it, depending on the circumstances.

This approach helps eliminate unnecessary international transportation while allowing us to resolve eligible claims more quickly.

Damaged, Incorrect, or Lost Orders

If your order arrives damaged, leaking, incomplete, or contains the wrong product, please notify us within 72 hours of delivery. Please include:

• Your order number
• Clear photographs or video
• A brief description of the issue

Once verified, we will determine the most appropriate resolution, which may include a replacement product, store credit, a partial refund, or a full product refund (shipping charges remain non-refundable).

Customs & Import Issues

Customers are responsible for ensuring that herbal supplements may legally be imported into their country.

If a shipment is delayed, inspected, returned, refused, or affected by local customs regulations, Sprout Herbal will review each case individually to determine an appropriate resolution based on the circumstances. Because international shipping services have already been completed, original outbound shipping charges remain non-refundable.

Policy Safeguards & Discretionary Rights

To maintain fairness for all customers and prevent fraudulent activity:

• Sprout Herbal reserves the absolute right to select which orders qualify under this 15-Day Money-Back Guarantee.
• Multi-product kits, protocol bundles, wholesale orders, and reseller purchases are not automatically eligible and may require physical return for inspection at the buyer’s expense before any refund is considered.
• The 15-Day Money-Back Guarantee may only be requested once per customer, household, and delivery address.
• The guarantee applies primarily to select single-product first-time purchases.
• Sprout Herbal explicitly reserves the right to decline refund requests where fraud, suspicious purchasing activity, abuse, excessive claims, or chargeback misuse is identified.

What Is Not Covered

Our guarantee does not apply to:

• Multi-product kits or protocol bundles deemed ineligible by Sprout Herbal.
• Opened products returned due solely to personal preference.
• Natural differences in color, aroma, texture, or appearance that commonly occur in herbal ingredients.
• Requests based solely on expectations of specific therapeutic or health outcomes.
• Products that have been intentionally damaged, improperly stored, or misused.
• Refund requests submitted more than 15 calendar days after confirmed delivery.
• Shipping costs, customs duties, taxes, or other third-party fees.

How to Request a Refund

Requesting assistance is simple:

Step 1: Email support@sproutherbal.com within 15 calendar days of the confirmed delivery date.

Step 2: Include your Order Number, the email address used to place the order, a brief explanation of your request, and photographs or videos if your request involves damage or an incorrect item.

Step 3: Our Customer Support team will review your request and account history. If approved, your refund will be processed to your original payment method within approximately 5–10 business days, less any applicable non-refundable outbound shipping charges outlined in this policy.

Questions?

If you have any questions before placing your order or need assistance after delivery, our Customer Support team is here to help. We encourage customers to contact us before requesting a refund, as many concerns regarding product selection, order issues, or usage guidance can often be resolved quickly by our team.

At Sprout Herbal, our goal is to provide exceptional products, honest service, and a purchasing experience you can trust.